News and Information

Action Required for Members Using Internet Explorer

by Alicia Palelej | Aug 29, 2019

Beginning January 14, 2020, our members will no longer be able to log in to Online Banking from Internet Explorer.

To ensure an uninterrupted Online Banking experience, we strongly recommend upgrading to the latest version of a supported browser prior to January.

Supported browsers include:

Why are you ending support for Internet Explorer (IE)?
Our members' security is our top priority. To protect your information and devices, it is important to use a web browser that provides regular security updates. Microsoft will stop providing security updates for all versions of IE in January 2020, and is encouraging users to migrate to different web browsers.

How do I switch to a supported browser?
You can download and install the most recent versions of Google Chrome, Microsoft Edge, or Firefox by navigating to their official websites and following their instructions.

What happens if I try to log in to Online Banking from Internet Explorer now?
We encourage you to upgrade to a compatible web browser (Edge, Chrome, Firefox, or Safari (Mac)) ahead of time. However, you will be able to securely log in to Online Banking using Internet Explorer 11 until January 14, 2020. You may see a notification reminding you to start using a browser other than IE, especially as we get closer to the end of support date.

What happens if I try to log in to Online Banking from Internet Explorer on/after January 14?
If you haven't upgraded your web browser by January 14, 2020, you will receive a message reminding you to do so when attempting to log in. You will not be able to access Online Banking on or after January 14 until you log in from a supported web browser.


If you have questions or need assistance, please contact us at 800.222.1391 or fill out our contact form.

Don't forget, you can also download our Mobile Banking app in the App Store or Google Play to access Online Banking from your smartphone or tablet. (Look for The Police Credit Union icon: a seven-pointed yellow star icon with a small white star inside.)

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The Police Credit Union proudly provides banking and loan solutions including checking accounts, credit cards, auto loans and more for police and other law enforcement agencies and their families  in the Bay Area and beyond. Visit us at one of our branches in San Francisco, Pleasanton, San Mateo, San Bruno or Oakland, CA or check if you are eligible for membership and apply online today.

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