As of today's edition of the newsletter (August 10, 2021), it has been over a month since we completed our transactional system and digital banking enhancements. While we are excited about the future technology offerings that have been made possible by the new system, we sincerely apologize for any inconvenience you have experienced during the transition.
Please know we are still committed to reaching out to every member who is experiencing difficulties to help resolve issues. If you are still having problems, please call us at 800.222.1391 between 7:00 a.m. - 7:00 p.m. PST, or use our contact form to send us a message.
||June statements are available now. Log in to Digital Banking and click on E-statements (on desktop) or More > E-statements (in the mobile app) to get started.
|Travel Notifications (Debit Cards)
||Available in August (anticipated)
||Available in mid-August (anticipated)
Below are some Digital Banking tips and status updates:
- If you have NOT logged into digital banking (online or mobile) in over 15 months and you are not able to successfully login using the first time login instructions, we suggest you re-enroll and create a new username and password that meet the below requirements:
- Username: must be a minimum of 6 characters and cannot only be numbers
- Password: must be a minimum of 8 characters, cannot only be numbers and must include at least 1 number and 1 special character
New Technologies Coming Soon
With our new system upgrade in place, we have the foundation to bring you improved and innovative products and services. Over the course of this year we will be bringing you new services such as:
Zelle® – We’ve all been in this scenario: you’re out to dinner with your friends and then the bill comes but not everyone carries cash these days and the restaurant doesn’t want to split the bill. With Zelle® you’ll be able to safely and easily send and request money just by using an email address or phone number.
Mobile Wallet – Paying with your debit card just got easier and more secure. We brought you a contactless debit card earlier this year, and soon you’ll be able to add your debit card to your mobile wallet for Apple/Google/Samsung Pay, so you can make your in-store payments using your mobile device.
Skip-A-Pay – Unexpected expenses can occur which add financial burden. With our new Skip-A-Pay program, we can help ease that financial burden by giving you the flexibility to skip a payment on qualifying loans (auto, credit card and personal loans).
Instant Issue – If you ever need to replace your debit or credit card, we’ll be able to provide you with that new card on the spot at your local branch.