Account Services

Online Travel Notification Forms are available within Digital Banking to notify us of when you will travelling away from your home area.  Alerting us of your travels will reduce the likelihood that your The Police Credit Union Visa and Debit Cards will be blocked due to card activity outside your home area. 

Debit Card Travel Notification:
• In the Navigation menu, click Account Services > Travel Notification
• The Travel Notification Form appears
• Provide your travel dates, the card(s) used for purchases, travel destinations, contact information while travelling and click submit

Please Note: This form is valid within 2 business days of submission. If your departure day is today, please call us at 800.222.1391.

Visa Credit Card Travel Notification:

• Log into Digital Banking.
• On the " My Accounts" page.
• Click on your Visa account. You'll be taken to the card management page.
• At the top right of the screen, click on Communications, then select Travel Notes from the dropdown menu.
• Select your credit card and click Next.
• Enter the last 4 digits of the primary cardholder's Social Security number.
• Enter the zip code associated with the card.
• Provide information about your travel plans, including departure/return dates and destination.
• Click Submit to finish loading your Travel Note

Written Statement of Unauthorized Debit (ACH)

• Cardholder Dispute Form for fraudulent activity: Use this form for any fraudulent activity detected on your debit card.
  
  
• Cardholder Dispute Form for Non-fraudulent activity: Use this form for any NON -fraudulent activity detected on your debit card (Ex: credit not received, difference in amount, cancelled transactions, etc.). 

The Stop ACH Electronic Payment Request is for any of these reasons: 

• To stop all future payments.
• To stop a one-time payment only.
• To stop a series of payments - that have yet to occur or are still to be debited from your account.

To stop an electronic payment:

• In the Navigation menu, click Account Services > Stop Electronic Payment.
• Then select the account on which you would like to stop the payment from the dropdown menu.
• Choose whether it is a one-time stop or a permanent stop for recurring payments
• Then fill out the name of the company, the date of the electronic payment and the amount you wish to stop the payment for, and click submit.

The stop payment request must be received by the Credit Union at least three business days prior to the scheduled debit transaction date. Please note that you cannot stop an electronic payment that was used at the point of sale, such as from a retail establishment. This means that if you purchased something with a debit card, you cannot stop payment on the transfer.

You can request a stop payment on one or more checks. A stop payment request does not guarantee that the check or checks will be stopped. The item may have already been processed and posted to your account. To create a stop a check payment:

• In the Navigation menu, click Account Services > Stop Check Payment
• The Stop Check Payment form appears
• Complete the fields to make a stop payment request based on known payment information
and click Send Request

Please Note: Terms, conditions and fees may apply, see your Account Agreement for details.

The Balance Transfer Form may be used to transfer your credit card balances.

Please fill out all of the information thoroughly and fax it to 415.682.7280 or mail to The Police Credit Union, Attn: Visa^® Coordinator, P.O. Box 1087, San Bruno, CA 94066.

You can also contact us, visit a branch location, or call us at 800.222.1391 for assistance.