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IMPORTANT: PHISHING SCAMS

We have been made aware of scam text messages falsely claiming to be from The Police Credit Union. The messages may appear as a password reset request. If you receive one of these phishing texts, do not respond or click on any links included in the text, and delete the message immediately. Click here for tips on protecting yourself from banking scams.

Contactless Cards

New Visa^® debit cards are here!

All members who previously had a MasterCard debit card should now have received a new Visa contactless debit card. Please contact us at 800.222.1391 if you need assistance with your card.

As of June 1, 2021, your previous MasterCard debit card has been deactivated. For instructions on activating your contactless Visa debit card, click the button below.

Click here for information on activating your debit card

Contactless Visa^® Credit Cards

Members with a current Visa^® Platinum credit card will be able to receive a contactless credit card either by request or upon expiration of your current credit card.

How contactless cards work

Look for the Contactless symbol anywhere you shop

Tap your contactless card at the top of the terminal when you're ready to pay

The merchant may ask you to sign or enter your PIN

What is a contactless card?

Contactless credit and debit cards allow you to make payments by tapping or holding your card near contactless-enabled payment terminals in stores.

Are contactless cards secure?

Yes. Contactless cards are safe for a number of reasons:

Each transaction is accompanied by a one-time code that securely protects your payment information, just like a chip card.
Cardholders can’t pay accidentally. Your card or device must be within 1-2 inches of the contactless-enabled payment terminal for the transaction to occur (and you won’t be billed twice, even if they accidentally tap twice).

How do I use a contactless card?

1. Identify a contactless-enabled payment terminal. You can recognize a terminal that accepts contactless payments by the Contactless symbol on display.

2. Move your card within 1-2 inches of the payment terminal. The payment terminal reads the signal best when the card is flat on the Contactless Symbol, not at an angle.

3. Hold your card to the terminal for 1-2 seconds to complete your payment.

What are the benefits of contactless payments?

Contactless payments are easy. Simply tap your contactless card on a contactless-enabled terminal at checkout--creating a fast and convenient way to use your card in places where you need to pay
on the go. Just like transactions made with a chip card, each contactless card transaction is
accompanied by a one-time code that protects the payment information.

Unlike cash, contactless payments let cardholders keep better records of their purchases. You can
still do everything you would do with another credit or debit card, including adding a tip, getting
cash back (if available), and more.

How does this technology compare to mobile payments, like Apple Pay?

Though similar, contactless cards use Radio Frequency (RF) technology, a system comprised of a tag, a reader, and an antenna, as well as Near-Field-Communication (NFC) technology. Mobile wallets, such as Apple Pay and Android Pay require NFC-enabled mobile phones that incorporate smart chips that allow phones to securely store the payment application and consumer account information and to use the information as a contactless "virtual payment card."

Can I use my contactless card outside of the U.S.?

Yes. You can use your contactless card where it is accepted by tapping it at a contactless-enabled
payment terminal where you see the Contactless symbol, inserting the card into an
EMV chip terminal or swiping it in a magnetic stripe terminal. In fact, many countries have already
adopted contactless payments.

Can people "skim" information off a contactless card?

For every contactless transaction, a transaction-specific, one-time code is created that secures the
cardholder’s payment information. The code cannot be re-used by fraudsters even if they were
somehow able to access it. The information would be useless to them.

How do I get my contactless card?

Members of The Police Credit Union will automatically receive a contactless Visa debit card when we begin our reissue process (tentatively scheduled for March 2021). No action is required to receive a new card.

Will my debit card number or expiration date change?

The information on your new card, including the card number, expiration date, and security code, will be changing. We encourage you to plan ahead to update your payment information with merchants.

Will there be any changes to my Checking account?

No, there will be no changes to your Checking account with The Police Credit Union when we reissue your debit card as a Visa contactless card.