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An Interactive Teller Machine (ITM) is a banking technology which expands the functionality of traditional ATMs by allowing you the member to speak with a Virtual Teller and conduct transactions via video.
We believe ITMs will provide greater convenience and a higher level of personal service. ITM functionality allows for greater flexibility and convenience for you. Increased adoption of ITMs will allow us to increase efficiency during peak times, and therefore better provide you with a quality experience based on your needs. When the ITM function is turned off the machine will operate as a normal ATM.
We will have dedicated ITM virtual tellers assigned within our Contact Center to assist you with your transactional needs.
After our deployment is complete, our San Bruno, Bryant Street, Irving Street, San Mateo and Oakland branches will each have an ITM available.