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Blocked, Lost, or Stolen Cards

If your card has been lost, stolen, or used without your permission, representatives are ready to assist you.

In order to keep your account safe, Falcon Fraud Manager or our automated security system may contact you if suspicious activity is detected on your card. If you receive one of these calls, please work with the automated system or call the Falcon Fraud Service Center at the appropriate number below.

IMPORTANT: In order to receive phone calls from Falcon Fraud or our automated phone system, your contact information must be up-to-date in our system. Please log in to Digital Banking to verify that your information is current.

Blocked Cards | Falcon Fraud Service Center
Visa® Credit Card 888.918.7313
International +1.410.581.9994
 
Visa® Debit Card 888.241.2440
International +1.909.941.1034

Automated Fraud Alerts
Visa® Credit Card If suspicious activity is detected on your credit card, our automated security system will attempt to contact you immediately with a text message. If no response is received to the initial text, the automated system will attempt to contact you via the next available channels until a response is received, in this order:

  1. Text message
  2. Phone call and voicemail
  3. Email
Take action immediately by responding to the automated system via text, phone, or email. To ensure that you receive these important alerts, please log into Digital Banking and make sure that your contact information is updated.

Lost or Stolen Cards
Visa® Credit Card 800.449.7728
International +1.410.581.9994 
If your credit card has been lost or stolen, you can also lock or unlock your card in Digital Banking:
  1. Log into Digital Banking
  2. Click or tap on the link for your Platinum Visa credit card
  3. Locate the card you would like to lock, and click on the green "Lock Card" icon

Visa® Debit Card 415.564.3800
After Hours 888.241.2510
International +1.909.941.1398