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CORONAVIRUS (COVID-19) UPDATES

Our San Bruno branch is closed until further notice. We apologize for the inconvenience. For details on available branches and reduced hours/services, click here.

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COVID19

Important Updates About Coronavirus (COVID-19)

The health and safety of our members and staff is our priority in the midst of the uncertainty surrounding COVID-19 (coronavirus). We would like to share the following information with you regarding recent developments and the steps we are taking to keep you safe.

PLEASE READ: 

  • Help us keep our staff, members, and families safe. If you are ill, have a fever, or have been placed in self-quarantine, do not visit public places—that includes our branches.

  • Our staff is available to assist you over the phone at 800.222.1391 or via our Online Services

  • Our Mobile App allows you to deposit checks, transfer funds, pay bills, and send messages to us from the comfort of your home. 
    Download our app: App Store | Google Play

Reduced Branch Hours and Limited Transactions 

To protect our employees, members, and communities we are increasing social distancing and reducing branch hours temporarily.

Temporary reduced branch hours

Branch Hours
San Mateo, Oakland, Pleasanton, Bryant 10:00 a.m. - 3:00 p.m. (Monday-Friday)
Irving 10:00 a.m. - 3:00 p.m. (Monday-Friday)
10:00 a.m. - 2:00 p.m. (Saturday, through March 28)
Beginning April 4th, Saturday hours will be temporarily unavailable until further notice. 
San Bruno Closed until further notice


Due to the current shelter in place order, we are asking that only essential services be conducted inside our branches at this time in order for us to implement best practices regarding social distancing.


Essential transactions include:

  • Cash withdrawals or deposits (please consider using ATMs if possible)
  • Critical account ownership changes
  • Time sensitive, critical notary signings* (by appointment only; please contact us at 800.222.1391)

    *The Police Credit Union branches will only notarize “The Police Credit Union” documents. 


Transactions that should be completed online:

  • New account openings
  • Loan applications

Temporarily suspended transactions:

  • Business account openings
  • Trust account openings
  • Non-critical notary signings

To ensure our members have access to funds during this challenging time we have increased the following limits:

  • ATM daily withdrawal limits increased from $505 to $1010
  • Debit Card Limit increased from $1500 to $2000
  • Courtesy Pay limit increased from $500 to $750
  • Unlimited monthly out-of-network ATM surcharge rebates*

*The Police Credit Union will refund ATM surcharges up to $3 per out-of-network ATM transaction until further notice. Checking account is required for rebates.
San Bruno Branch Closed Until Further Notice (March 27, 2020)

Beginning Friday, March 27, 2020, our San Bruno branch is closed until further notice. We apologize for the inconvenience.

  • Our other branch locations are open to serve you from 10:00 a.m. - 3:00 p.m. M-F
  • You can also reach our Contact Center at 800.222.1391
  • Download our mobile app to complete online transactions. App Store | Google Play
  •  

Emergency Assistance Loan Available for Members

The Police Credit Union is ready to assist members affected by business shutdowns and quarantines. If you are a member who has been impacted by COVID-19, we have the following options available:

Apply for an Emergency Assistance Loan

Members of The Police Credit Union who have been affected by the COVID-19 shutdowns are eligible to apply for a low interest rate Emergency Assistance Loan of 3% APR* for loans up to $7,500.00, up to a maximum of a 36 month term.

Loan Loan Maximum Term APR*
Emergency Assistance Loan $7,500 36 months maximum 3%

To apply, please contact The Police Credit Union at 800.222.1391.


Additional Assistance Options

Payment deferrals
Most existing loan payments and credit card payments can be deferred. Contact us at 800.222.1391 for more information. For Mortgage payments contact 855.501.3026. 

Payment protection
If you are a member that has current loans with The Police Credit Union and opted for payment protection coverage that includes involuntary unemployment protection, please allow us to file a claim on your behalf. Each claim will be reviewed based on contractual language to determine eligibility.

We have many other non-loan related options and are ready to assist you during this uncertain time. Give us a call at 800.222.1391 and let us know how we can help you today.


*APR = Annual Percentage Rate. Example rate of 3% Annual Percentage Rate (APR) with 36 monthly payments = $29.08 per $1,000 borrowed. Available to members in good standing with memberships established on or before March 1, 2020 or Active Law Enforcement personnel. Rate, terms, and conditions of the Emergency Assistance Loan are subject to change and this loan can be discontinued without notice.

Message from Eddie Young, President/CEO of The Police Credit Union
At The Police Credit Union, the safety and well-being of our members is our top priority. Given the current uncertainty and turbulent times we are experiencing, I want to take this opportunity to reassure you that we are actively monitoring the situation, and provide you with important information on the Credit Union’s response to the Coronavirus (COVID-19), and how we will ensure that The Police Credit Union will continue to operate and serve you, our member.

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Keeping Our Members and Staff Safe
  • All members of our senior leadership team are staying informed by actively monitoring information from the Centers for Disease Control and Prevention (CDC) and local agencies. Staff is updated on a regular basis regarding safety and hygiene procedures.

  • We have hand sanitizer pumps and Clorox wipes available at each of our branches for members and staff.

  • We're here to serve you. If you are experiencing hardship related to the virus, contact us at 800.222.1391 and we will assist you.
What You Can Do
  • Stay informed. For more information on coronavirus, visit the Centers for Disease Control and Prevention (CDC) website.

  • Take steps to protect yourself. Wash your hands often and avoid touching your eyes, nose and mouth. Avoid close contact with people are sick, and cover your mouth and nose with a tissue when you cough or sneeze. 

  • Stay home and avoid public places if you feel sick, have a fever, or have been placed in self-quarantine. The Police Credit Union has options to assist you online or over the phone.
Online Options for Members
  • Take advantage of our online services, including our Mobile Banking app, which allows you to deposit checks, transfer funds, and pay bills from your phone any time if you're not able to make it to a branch in person.

  • Our Contact Center is available at 800.222.1391 from 7:00 a.m. - 7:00 p.m. Monday through Friday, and 9:00 a.m. - 3:00 p.m. on Saturdays.

  • Members interested in applying for loans can apply online using the "Apply Now" links on our homepage.

  • We want to remind you that you can place all of your personal and business check reorders 24/7 safely and securely at www.OrderMyChecks.com


As we are coming to realize, what we face today are truly uncharted waters. However, during these uncertain times, what matters most is that you know as your financial partner, we are here for you! Use the contact us form below to tell us what you need and we will do our best to work together with you.
If you have inquiries related to loan payment deferrals, please call us directly at 800.222.1391.