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Activating your Debit Card

Once you've received your new card in the mail, follow the instructions below to activate it.

To activate your Debit Card online:

  • Log into Digital Banking and navigate to Account Services > Card Management. (In the mobile app, navigate to More > Debit Card Management.)
  • Click on the Activate button.
  • Enter your card's expiration month and year, then click Activate.
  • If successful, you'll receive a confirmation message. Call the number listed on screen to set a custom PIN for your card.

To activate your card by phone, please call from the primary telephone number listed on your account. (For instructions on verifying your primary telephone number, please refer to the "Verifying your primary telephone number" section below.)

  • Call the number listed on the sticker on the front of your card.
  • Follow the prompts to enter your card information. You will be asked to enter the card expiration date, last four digits of the primary account holder’s SSN and the 3-digit CVV number on the back of the card.
  • You will hear a confirmation that your card is now activated. In addition, you will also need to select a new custom PIN to complete the setup of your card.
elderly man sitting next to laptop, holding credit card and on the phone

Activating your Debit Card Frequently Asked Questions

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  • How do I verify my phone number?
    • Log into Digital Banking.
    • Navigate to "My Settings" in the top navigation
    • This will take you to the "Personal information" page
    • Verify that the phone number listed is your current, primary number.
    • If you update your phone number, Click "Save" to save your changes!
  • What if I am calling from a number other than my primary number?

    If you are calling the 866 number (on the activation sticker) from a phone number other than the one we have in our system, you will be transferred to a live agent. Please do not hang up during the transfer period. You will be asked to verify your credentials and the agent will activate your card. To select a custom PIN, you will need to update your home phone number in online banking, then call the automated activation system and follow prompts to set a PIN

  • What if I am activating a card on a joint account?

    You will need to follow the instructions above to active your card. 

General Debit Card Frequently Asked Questions

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  • How do I change my debit card PIN?

    To change your debit card PIN, please call 866.762.0558.

  • How do I find fee-free ATMs?

    Enjoy fee-free access to more than 30,000 ATMs nationwide through the CO-OP Network plus more than 5,000 shared branch locations throughout California and nationwide to make deposits and withdrawals.

    FIND AN ATM NEAR YOU

    You may also qualify for up to 10 ATM fee rebates, up to $3.00 per out of network ATM transaction per month when you use another financial institution's ATM if your meet these requirements:

    • A TPCU Checking Account in good standing
    • Direct Deposit posted to your Checking monthly. 
  • How do I notify the Credit Union I am traveling with my Visa Debit Card?

    An online Travel Notification form is available within Digital Banking to notify us of when you will be travelling away from your home area. Alerting us of your travels will reduce the likelihood that your The Police Credit Union Debit Card will be blocked due to card activity outside your home area.

    Navigating to the Travel Notification form:

    • In the Navigation menu, click Account Services > Travel Notification
    • The Travel Notification Form appears
    • Provide your travel dates, the card(s) used for purchases, travel destinations, contact information while travelling and click submit

    Please Note: This form is valid within 2 business days of submission. If your departure day is today, please look for the "We're here to help" section below to contact us.

  • How do I dispute a debit card transaction?


    Please fill out the appropriate form with all information filled thoroughly and then fax to 415.242.6574 or email to [email protected]

Blocked, Lost, or Stolen Cards

If your card has been lost, stolen, or used without your permission, representatives are ready to assist you.

In order to keep your account safe, Falcon Fraud Manager or our automated security system may contact you if suspicious activity is detected on your card. If you receive one of these calls, please work with the automated system or call the Falcon Fraud Service Center at the appropriate number below.

IMPORTANT: In order to receive phone calls from Falcon Fraud or our automated phone system, your contact information must be up-to-date in our system. Please log in to Digital Banking to verify that your information is current.

blue lock with credit card

Blocked, Lost, or Stolen Cards Contacts and Alert Information

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  • Blocked Cards | Falcon Fraud Service Center
    Visa® Debit Card 888.241.2440
    International Calls +1.909.941.1034
     

     

  • Lost or Stolen Cards
    Visa® Debit Card 800.449.7728
    After Hours 888.241.2510
    Internationl Calls +1.909.941.1398
  • Automated Fraud Alerts

    I received an automated fraud alert what do I do? 

    If suspicious activity is detected on your credit card, our automated security system will attempt to contact you immediately with a text message. If no response is received to the initial text, the automated system will attempt to contact you via the next available channels until a response is received, in this order:

    1. Text message
    2. Phone call and voicemail
    3. Email

    Take action immediately by responding to the automated system via text, phone, or email. To ensure that you receive these important alerts, please log into Digital Banking and make sure that your contact information is updated.

  • About Falcon Fraud Manager

    At The Police Credit Union, we are committed to protecting your personal information so you can use your Visa® Debit and Credit Cards with confidence. We offer Falcon Fraud Manager to enhance the security of your electronic transactions with a system that detects fraud quickly and accurately to minimize your risk and protect against losses.

    24-Hour Monitoring

    Falcon Fraud Manager monitors signature-based and PIN-based transactions 24 hour a day, seven days a week.

    • Each debit and credit card transaction is assigned a score on a risk-based scale.
    • High-risk transactions will trigger Falcon Fraud Manager to contact you to determine the transaction’s legitimacy.
    • If the score is deemed ultra-risky, Falcon Fraud Manager may block your account temporarily if you can’t be reached, in order to secure the card against fraudulent activity.

    Even with Falcon Fraud Manager, you should contact The Police Credit Union immediately if the following occurs:

    • You suspect your card has been compromised.
    • Your contact information has changed. (It’s vital to keep your contact information and emergency contact information current at The Police Credit Union.)
    • You are planning a vacation and know there will be unusual activity on your card.

We're Here to Help

The Police Credit Union Member Services Representative  in front of The Police Credit Union  logo
Other ways to connect with us

Call us at 800.222.1391 or find a branch location, by clicking the button below.

Our Locations

Meet with us virtually

Schedule an appointment or meet a member of our Virtual Branch team from your computer, laptop, or mobile device

Visit our Virtual Branch

Virtual Branch Hours
Monday - Friday: 10:00 a.m. - 5:00 p.m. PST
Saturday: 9:00 a.m. - 12:00 p.m., 12:30 p.m. - 3:00 p.m. PST

External Link Alert


You are leaving our website and linking to an alternative website not operated by us. The Credit Union does not endorse or guarantee the products, information, or recommendations provided by third-party vendors or third-party linked sites.

The Credit Union is not liable for any failure of products or services advertised on those sites. Each third-party site may have a privacy policy different than the Credit Union; and the linked third-party website may provide less security than the Credit Union's website. If you click "OK", an external website that is owned and operated by a third-party will be opened in a new browser window. If you click "CANCEL" you will be returned to our website.

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