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The Police Credit Union

Information About Our New System

We're committed to providing members with the most beneficial and convenient banking services possible, which is why we recently upgraded our transactional system and Digital Banking. Over time, this upgrade will allow us to operate more efficiently and adopt digital tools, products, and services that will ultimately make doing business with us easier and more rewarding. Thank you for your patience during the upgrade process.

We put this page together to answer any questions you may have about our new system.

Digital Banking

If you're looking for information on logging into Digital Banking for the first time, click here to visit our Login Help page.

If you have questions about using a specific service within Digital Banking, click here for FAQs.


Digital Banking Instructional Videos ►

General Account Questions

Have my member and/or account numbers changed?

With our new system upgrade, you're a member, not a number. From now on, all of your information will be under your name, so not only will you not need to use an account number when you call or come in, all your accounts that are tied to your name will be accessible with a single lookup – making for a faster and easier banking experience.

Your current account number remains the same, but now begins with 000. When you reference this number, you can reference it without the zeros.

We have modified how we identify our shares and loan product names by removing the account suffix (loans are no longer identified by an L and shares are no longer identified by an S).

Has The Police Credit Union's routing number changed?

No, our routing number is the same. The current routing number is 321076496

Statements

Has the appearance of my statements or transaction history changed?

For the most part, your Statements look similar to the way they did before, with some minor cosmetic changes. Your transactions are notated differently, making it easier for you to understand your statement. The important information (i.e. Deposits, Withdrawals) is still be included.

Have my statement delivery times changed?

No, you can expect your statements at their regular time. The only statement with a change in delivery timing is the HELOC statement which changed from the 10th of each month to the last day of the month. This change became effective on April 30, 2021.

How do I access historical statements or enroll in E-statements?

You can access up to 35 months of E-statements in Digital Banking. You can request additional history by contacting us

Please note there is a $2 fee for each statement copy.

To learn more about enrolling in E-statements, click here

Automated Phone System

Is MemberLink still available?

When you call our 800 number you will still have the option to use our automated phone system, but it is no longer  referred to as MemberLink. Please note that the first time you use our new system you will be prompted to enter your member number (without the 000 in front) and the last 6 digits of your Social Security Number as your temporary PIN. You will then be prompted to select a new PIN (4-6 digits).

Please note at this time you are unable to input check numbers to search if they have cleared. We are aware of this issue and are currently working to resolve it as quickly as possible.