MoneyTrac

1. Set up your account. Log in to Digital Banking and click on Account Services > MoneyTrac (desktop) or More > MoneyTrac (mobile app). Accounts from The Police Credit Union will automatically begin syncing to MoneyTrac.
2. Add other financial institutions. If you have accounts at other financial institutions, you can add them to MoneyTrac by clicking on "+Add an Account" from the main (Accounts) screen.
3. Categorize transactions. After you've added all of your accounts, click on Transactions to review your transactions for accuracy. Your transactions are categorized automatically, but if you would prefer to categorize them differently, you can change them here.
4. Set budgets. Click on Budgets and follow the on-screen instructions to create a budget automatically, or set your own budget.

MoneyTrac may categorize your credit card as a "Line of Credit" when importing your information. If you're not satisfied with the way MoneyTrac has automatically categorized one of your accounts, you are able to manually change the category.

1. From the main (Accounts) screen, click on your credit card.
2. The Account Details screen will pop up. Click on the dropdown next to "Account Type."
3. From the dropdown, click on "Credit Card."
4. Your card should now be displaying under the Credit Card category.

This process works for any account type. Just click on any account you'd like to update, and select your preferred option from the Account Type dropdown.

In some cases, MoneyTrac might show a balance for loans that you have already paid off, or certificate accounts you have closed. If this happens you can manually mark the account as closed (paid off).

How to mark an account as paid off or closed:

1. From the Accounts screen, click on your account.
2. When the Account Details screen for your loan or certificate account appears, click on the “Mark As Closed” icon to the right of the window.
3. This will set the balance of the account to $0.00, and cannot be undone. You will still be able to access past transaction history.

Occasionally MoneyTrac might have trouble connecting to one of your accounts and you’ll see a yellow exclamation mark and error message. There are a couple of things you can try to fix the error, and if those things don’t work you can submit a support request and a software specialist will respond within 24-48 hours.

What to do if you get an error message:

1. From the Accounts screen, click on the loan with the yellow exclamation point.
2. When the Account Details screen pops up, click on the yellow "There Was a Problem – Click to Resolve."
3. MoneyTrac will suggest three options to try next:
   • Visit your financial institution’s website to verify your information is correct.
   • Try the same login information again.
   • Try new login information.
4. If the issue still isn’t resolved, you can open a support request by clicking on the message below the three options. (“We're looking into this problem. Click here if you'd like to provide more information.”) A specialist will address the connection issue within 24-48 hours.

If you need help connecting an account, or if you have a specific question that's not addressed here, you can send a message requesting help right from the MoneyTrac platform.

1. Click on the Help (question mark) icon in the upper right corner of MoneyTrac.
2. The Help section will appear. Click on the envelope icon in the upper right corner of this section to open a message box.
3. Provide some details about the issue you're having (be sure not to include any personal account information in your message). When you're done, press submit.
4. A MoneyTrac support specialist will respond to your message via email within 24-48 hours.