Login Help

Desktop: You can retrieve or reset your information by clicking on the Forgot Username/Password link underneath the login box.

Mobile app: Retrieve your information by tapping on the Forgot Login link on the login screen.

After six failed login attempts, the system will lock your account for your protection. If this happens, please call us at 800.222.1391 for assistance with unlocking your account.

To ensure the best possible experience, please be sure you are using the most up to date versions of the browsers listed below. Your browser will need both JavaScript and cookies enabled to access and operate within the site.

• Microsoft Edge

• Mozilla Firefox

• Google Chrome

• Apple Safari

If you are not using one of the supported browsers listed above, you may encounter issues within your Digital Banking experience. We recommend switching to one of the supported browsers listed above in order to ensure you have an optimal experience.

Cookies are small text files on your system, used to keep track of settings or data for a particular site. Web sites can use cookies to identify a returning user or to pass information between web pages in a single visit.

There are two types of cookies: temporary and permanent. Temporary cookies are used and tracked by the browser to pass information and are deleted once the browser is shut down. Permanent cookies are stored on your system and can be accessed again for multiple visits. Permanent cookies usually have an expiration date and will be automatically deleted from your system at that time. Digital Banking uses temporary cookies and may use permanent cookies, but never passes private information through cookies.

Note: If you have previously registered your personal device, clearing your browser cookies will require you to go through the verification code process the next time you log in to Digital Banking.

When logging in to Digital Banking for the first time on a new device, you will be prompted to enter a verification code. The verification code process is an extra layer of security to confirm your identity. The code will be sent via text, phone call, or email.

Personal Devices: If you are using a secure, personal device, you have the option of registering the device, allowing you to skip over the verification code the next time you log in.

NOTE: If you clear your browser cache or cookies, you will have to repeat the verification code process until you register your device again.

Public/Shared Devices: For your security, public or shared devices should not be registered.

The Police Credit Union Mobile App requires the minimum operating system listed below.

• Android 8.0 or higher
• iOS 13.0 or higher

If you are unable to use our new digital banking app because your current device is not supported, you can still conduct your Internet Banking on your mobile device by logging in through our website at www.thepolicecu.org. We have optimized the user experience to minimize any additional resizing or scrolling needed.

To watch our step-by-step instructional videos, click here.