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Online Banking Video Resource Library

New to Online Banking or our mobile app? Watch our tutorial videos for tips and step-by-step instructions to help you get started. 

Getting Started With Mobile Banking

mobile app

Make Online Banking even more convenient by downloading our mobile app. Click on a topic below to watch a tutorial video.

App Store   Google Play

Mobile Check Deposit

With the snap of a photo, you can make your own deposits from your phone or tablet!

To get started:
1. Login to the Mobile Banking app.
2. Tap on the “More” button in the upper right.
3. Tap on “Deposit A Check.”

Downloading Our Mobile App
Touch ID Setup (Apple)
Fingerprint Login (Android)
Enable/Disable Touch ID
Enable Face ID
Mobile Banking Interface
Text Banking

To get started with Text Banking:
1. Login to the Mobile Banking app.
2. Tap on the “Menu” button in the upper left.
3. Tap on “Messages & Alerts.”
4. Tap on “Text Enrollment.”

Keeping Your Account Secure

security

Learn about sending secure messages, setting up alerts, and more. Click on a topic to watch a tutorial video.

Changing Your Password or Login ID
To get started changing your Login ID or password:

1. Log in to Online Banking.
2. Click on the Menu button in the upper left.
3. Click or tap on "Settings," then click/tap on "Security Preferences."
4. Click/tap on "Change Password" or "Change Login ID."
Secure Access Codes

When logging in to the Mobile Banking app, you will sometimes be asked for a Secure Access Code to complete the login process. The code can be sent via text (SMS), an automated phone call, or email, so it’s important to keep your contact information updated.

To update your Secure Access Code delivery information:
1. Login to the Mobile Banking app.
2. Tap on the “Menu” button in the upper left.
3. Tap on “Settings,” then “Security Preferences.”
4. Tap on “Secure Delivery.”

Secure Messages Overview

Create and send secure messages to communicate directly with The Police Credit Union from our Mobile Banking app.

To get started:
1. Login to the Mobile Banking app.
2. Tap on the “Menu” button in the upper left.
3. Tap on “Messages and Alerts.”
4. Tap on “Messages.”

Sending a Secure Message

Learn how to write a new Secure Message in the Mobile Banking app.

To get started:
1. Login to the Mobile Banking app.
2. Tap on the “Menu” button in the upper left.
3. Tap on “Messages and Alerts.”
4. Tap on “Messages.”

Overview of Mobile Banking Alerts

Create alerts through Online Banking to stay on top of what’s important to you.

To get started:
1. Login to the Mobile Banking app.
2. Tap on the “Menu” button in the upper left.
3. Tap on “Messages and Alerts,” then “Alerts.”

Security Alerts

To get started setting up Security Alerts:
1. Login to the Mobile Banking app.
2. Tap on the “Menu” button in the upper left.
3. Tap on “Messages and Alerts,” then “Alerts.”

Date Alerts

To get started setting up Date Alerts:
1. Login to the Mobile Banking app.
2. Tap on the “Menu” button in the upper left.
3. Tap on “Messages and Alerts,” then “Alerts.”

Account Alerts

To get started setting up Account Alerts:
1. Login to the Mobile Banking app.
2. Tap on the “Menu” button in the upper left.
3. Tap on “Messages and Alerts,” then “Alerts.”

Learn It Up: Staff Experts

Learn It UP

In this video series, our staff experts answer your most frequently asked questions about Online and Mobile Banking.
 

How to Change Your Online Banking Password

How to Set Up External Accounts
How to Check Your Loan Payoff Amount