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IMPORTANT: PHISHING SCAMS
We have been made aware of scam text messages falsely claiming to be from The Police Credit Union. The messages may appear as a password reset request. If you receive one of these phishing texts, do not respond or click on any links included in the text, and delete the message immediately. Click here for tips on protecting yourself from banking scams.
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Contact Us

Contact Us

We’re always eager to answer your questions and learn how we can better serve you. Reach out to us at any time via this online form.

Virtual Branch
Monday - Friday: 10:00 a.m. - 5:00 p.m. PST
Saturday: 9:00 a.m. - 12:00 p.m.,
12:30 p.m. - 3:00 p.m. PST
Closed Sundays and holidays		 Click here to meet with our team or schedule an appointment
General Inquiries
24/7 Contact Center Local: 415.564.3800
Toll-free: 800.222.1391
If calling from overseas dial: 00.1.415.564.3800
MemberLink–24/7 automated account inquiries Local: 415.242.2142
Toll-free: 800.871.3419
Administrative Building: The Police Credit Union
1250 Grundy Lane
San Bruno, CA 94066 
  The Police Credit Union
P.O. Box 1087
San Bruno, CA 94066 
If mailing a deposit be sure to:
  • Provide your Member Number and full account number on check
  • Endorse the check with your signature and write for “For Deposit Only” in the endorsement box on the back of the check.
  • Please do not mail cash deposits.
Additional deposit methods: Check deposits can also be made at any branch of The Police Credit Union, Shared Branches nationwide, or by using Online Check Deposit in Online Banking.
Visa® Credit Cards
Visa Customer Service 866.820.4896
Change Your Visa PIN 888.886.0083
Lost or Stolen Visa 800.449.7728
If calling from overseas dial: 00.1.410.581.9994
After Hours: 800.449.7728

If your credit card has been lost or stolen, you can lock or unlock your card in Digital Banking:
  1. Log into Digital Banking
  2. Click or tap on the link for your Platinum Visa credit card
  3. Locate the card you would like to lock, and click on the green "Lock Card" icon
Falcon Fraud Service Center
Use this number if you have been contacted by
the Automated Assistant or your card has been blocked.
 888.918.7313
If calling from overseas dial: 00.1.909.941.1034

Visa Payment Address: Visa
P.O. Box 60510
City of Industry, CA 91716-0510
Visa Cardholder Disputes: Visa cardholder disputes may be mailed to the following address:
Visa Customer Service
P.O. Box 31112
Tampa, Florida 33631-3112
Visa® Debit Cards
Lost or Stolen Debit Card Local: 415.564.3800
Toll-free: 800.222.1391
If calling from overseas dial: 00.1.909.941.1398
After Hours: 888.241.2510
Change Your Debit Card PIN 866.762.0558
Falcon Fraud Service Center
Use this number if you have been contacted by
the Automated Assistant or your card has been blocked.
 888.241.2440
If calling from overseas dial: 00.1.909.941.1034
Service Inquiries
Mortgage Servicing 855.501.3026
Hours: Mon-Friday 5:30 am - 9:00 pm
Saturday 5:30 am - 2:00 pm
Online Bill Pay 855.216.1760