SYSTEM MAINTENANCE
We will be performing system maintenance beginning at 11:00 p.m. PST on Saturday, October 19, 2019 and ending at 6:00 a.m. on Sunday, October 20, 2019. During the maintenance window, Online Banking, the Contact Center, online loan applications, and MemberLink will be temporarily unavailable. Thank you for your patience.
Close
Contact Us

Contact Us

We’re always eager to answer your questions and learn how we can better serve you. Reach out to us at any time via this online form!


General Inquiries
24/7 Contact Center Local: 415.564.3800
Toll-free: 800.222.1391
If calling from overseas dial: 00.1.415.564.3800
MemberLink–24/7 automated account inquiries Local: 415.242.2142
Toll-free: 800.871.3419
Administrative Building: The Police Credit Union
1250 Grundy Lane
San Bruno, CA 94066 
  The Police Credit Union
P.O. Box 1087
San Bruno, CA 94066 
If mailing a deposit be sure to:
  • Provide your Member Number and full account number on check
  • Endorse the check with your signature and write for “For Deposit Only” in the endorsement box on the back of the check.
  • Please do not mail cash deposits.
Additional deposit methods: Check deposits can also be made at any branch of The Police Credit Union, Shared Branches nationwide, or by using Online Check Deposit in Online Banking.

Visa® Credit Cards
Visa Customer Service 866.820.4896
Change Your Visa PIN 888.886.0083
Lost or Stolen Visa 800.449.7728
If calling from overseas dial: 00.1.410.581.9994
After Hours: 800.449.7728
Falcon Fraud Service Center
Use this number if you have been contacted by
the Automated Assistant or your card has been blocked.
888.918.7313
If calling from overseas dial: 00.1.909.941.1034

Visa Payment Address: Visa
P.O. Box 60510
City of Industry, CA 91716-0510
Visa Cardholder Disputes: Visa cardholder disputes may be mailed to the following address:
Visa Customer Service
P.O. Box 31112
Tampa, Florida 33631-3112

MasterCard® Debit Card
Lost or Stolen Debit Card 415.564.3800
If calling from overseas dial: 00.1.909.941.1398
After Hours: 888.241.2510
Change Your Debit Card PIN 866.762.0558
Falcon Fraud Service Center
Use this number if you have been contacted by
the Automated Assistant or your card has been blocked.
888.241.2440
If calling from overseas dial: 00.1.909.941.1034


Service Inquiries
General Home Loan Inquiries Click here to fill our or Home Loan Inquiry form.
Mortgage Servicing 855.501.3026
Hours: Mon-Friday 5:30 am - 9:00 pm
Saturday 5:30 am - 2:00 pm
Online Bill Pay 855.216.1760
Auto Buying Service Direct: 650.493.5209
Toll-free: 800.716.9550