We’re always eager to answer your questions and learn how we can better serve you. Reach out to us at any time via this online form.
General Inquiries |
24/7 Contact Center |
Local: 415.564.3800
Toll-free: 800.222.1391
If calling from overseas dial: 00.1.415.564.3800
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MemberLink–24/7 automated account inquiries |
Local: 415.242.2142
Toll-free: 800.871.3419 |
Administrative Building: |
The Police Credit Union
1250 Grundy Lane
San Bruno, CA 94066
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The Police Credit Union
P.O. Box 1087
San Bruno, CA 94066 |
If mailing a deposit be sure to: |
- Provide your Member Number and full account number on check
- Endorse the check with your signature and write for “For Deposit Only” in the endorsement box on the back of the check.
- Please do not mail cash deposits.
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Additional deposit methods: |
Check deposits can also be made at any branch of The Police Credit Union, Shared Branches nationwide, or by using Online Check Deposit in Online Banking.
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Visa® Credit Cards |
Visa Customer Service |
866.820.4896 |
Change Your Visa PIN |
888.886.0083 |
Lost or Stolen Visa |
800.449.7728
If calling from overseas dial: 00.1.410.581.9994
After Hours: 800.449.7728
If your credit card has been lost or stolen, you can lock or unlock your card in Digital Banking:
- Log into Digital Banking
- Click or tap on the link for your Platinum Visa credit card
- Locate the card you would like to lock, and click on the green "Lock Card" icon
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Falcon Fraud Service Center
Use this number if you have been contacted by
the Automated Assistant or your card has been blocked.
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888.918.7313
If calling from overseas dial: 00.1.909.941.1034
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Visa Payment Address: |
Visa
P.O. Box 60510
City of Industry, CA 91716-0510
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Visa Cardholder Disputes: |
Visa cardholder disputes may be mailed to the following address:
Visa Customer Service
P.O. Box 31112
Tampa, Florida 33631-3112
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Visa® Debit Cards |
Lost or Stolen Debit Card |
Local: 415.564.3800
Toll-free: 800.222.1391
If calling from overseas dial: 00.1.909.941.1398
After Hours: 888.241.2510
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Change Your Debit Card PIN |
866.762.0558 |
Falcon Fraud Service Center
Use this number if you have been contacted by
the Automated Assistant or your card has been blocked.
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888.241.2440
If calling from overseas dial: 00.1.909.941.1034
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Service Inquiries |
Mortgage Servicing |
855.501.3026
Hours: Mon-Friday 5:30 am - 9:00 pm
Saturday 5:30 am - 2:00 pm |
Online Bill Pay |
855.216.1760
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