Trust, But Verify: Staying Safe from Scams While Staying Connected

Recent reports of fraud attempts targeting financial institution members serve as an important reminder that scammers are becoming increasingly sophisticated. Criminals may impersonate banks, credit unions, credit card companies, government agencies, or other trusted organizations in an effort to gain access to personal information.

The message "don't trust unexpected callers" is well intended, but it can sometimes create confusion. We don't want members to ignore important communications from legitimate businesses - including The Police Credit Union. Instead, we encourage a simple and effective approach:

Before you decide to trust or ignore a caller, VERIFY FIRST.

If you receive an unexpected call claiming to be from The Police Credit Union, VISA^®, or another organization:

• Never provide passwords, security codes, online banking credentials, or other sensitive personal information to an unsolicited caller.
• Write down the caller's name, phone number, and any reference number they provide.
• If something doesn't feel right, politely end the call.
• Contact the organization directly using a phone number you know is legitimate to verify the request.

For members of The Police Credit Union, you can always contact us directly at:

800.222.1391
415.564.3800

Our team can confirm whether a call, message, or request is legitimate and help you determine whether any action is needed.

Legitimate Organizations Support Verification

At The Police Credit Union, we understand that members are increasingly cautious, and that's a good thing. A legitimate representative should never object if you choose to independently verify their identity by calling us back through our published phone numbers.

In fact, taking a moment to verify an unexpected request is one of the most effective ways to protect yourself from fraud.

We encourage members to remember: Trust your established relationships, but always verify unexpected requests.

By staying alert, protecting your personal information, and contacting organizations through trusted phone numbers, you can help protect yourself from scams without missing important communications from the organizations that serve you.

Quick Safety Reminders

• Be cautious with unexpected calls, texts, or emails.
• Never share passwords, PINs, or one-time verification codes.
• If you're unsure, hang up and contact the organization directly.
• To verify communications from The Police Credit Union, call us at 800.222.1391 or 415.564.3800.
• Legitimate businesses will support your decision to verify before taking action.